Second Nature
Who is Second Nature?
Second Nature works with professional property managers to deliver top-tier resident experiences to over 1 million residents nationwide. As a trusted partner, Second Nature powers many aspects of our Resident Benefits Package behind the scenes, ensuring a smooth and enjoyable experience for our residents.
RBP
What Is the Resident Benefits Package (RBP)?
The Resident Benefits Package is a suite of services designed to provide savings, convenience, and professional services to all residents.
To learn more, residents can visit:
Or contact:
On-Demand Pest Control
What is On-Demand Pest Control?
On-Demand Pest Control is a fast, easy, and effective way to treat active pest infestations.
Residents can submit claims online for covered pests and begin treatment right away. All treatment and coordination costs are included for covered claims, ensuring residents receive the best possible service.
If a covered pest issue arises, a request can be made online at:
Residents will need to provide:
- Property address (including unit number, if applicable)
- Phone Number
- Email Address
- Visible Pests
Stay covered so you don't have to worry.
Renters Insurance Program
If residents are enrolled in the master policy offered in their lease, they are covered. Evidence of insurance will be emailed within 45–60 days of enrollment.
For questions or to file a claim, residents can visit:
Or contact:
Important Note:
If a resident provides their own insurance policy, the RBP cost will be reduced by the amount of the insurance premium billed by Second Nature Insurance Services. Residents should review their lease for full Resident Benefits Package terms.
Changing filters is as easy as opening the front door.
Air Filter Delivery
Instead of going to the store, residents receive the exact air filters needed, delivered right to their home when it’s time to change them.
- First delivery within 30 days
- Ongoing shipments on a regular cadence, subject to the lease agreement
- Available for homes with HVAC systems requiring filter changes
This service helps residents save up to $250 per year and reduces maintenance issues.
For all filter delivery questions, residents can contact:
Additional Information
Renters Insurance Program
Second Nature has secured an industry-leading value policy from an A- rated carrier. Residents benefit by being added to the master policy, ensuring all insurance requirements in the lease are met. Residents may switch to a retail individual policy at any time if they prefer.
